Terms of Service
Last updated: 26 September 2026
These Terms govern your use of the Saadho Scale platform and the Saadho Scale app for Shopify (the "Service"), provided by Saadho Scale Private Limited, Surat, Gujarat, India. By creating an account or installing the app you agree to these Terms.
1. The Service
Saadho Scale lets merchants import orders, compare and book courier partners, print shipping labels, track shipments, manage NDR/RTO and receive COD remittances. Delivery is performed by third-party courier partners.
2. Account and KYC
- You must provide accurate information and complete KYC before booking shipments.
- You are responsible for activity on your account and for keeping your credentials secure.
3. Pricing and payment
- Installing the app and creating an account is free.
- Shipping charges are billed per shipment according to your rate card and deducted from your prepaid wallet, which you recharge through our payment gateway.
- Charges may be adjusted after delivery for weight discrepancies, RTO or COD fees, as shown in your rate card. You can raise a dispute from the dashboard.
- GST invoices are issued monthly.
4. Your obligations
- Declare correct weight, dimensions, value and contents for every shipment.
- Do not ship prohibited, illegal or dangerous goods.
- Obtain any consent needed to share your customers' shipping details with us and our courier partners.
5. Liability
Loss or damage claims are handled according to the courier partner's policy and your merchant agreement. To the extent permitted by law, Saadho Scale is not liable for indirect or consequential losses.
6. Termination
You may stop using the Service or uninstall the app at any time. Any unused wallet balance can be refunded on request after pending shipments and dues are settled. We may suspend accounts that breach these Terms.
7. Privacy
Our handling of data is described in our Privacy Policy.
8. Governing law
These Terms are governed by the laws of India. Courts at Surat, Gujarat have exclusive jurisdiction.