Privacy Policy

This Privacy Policy explains how Saadho Scale Private Limited ("Saadho Scale", "we", "us"), 2nd Floor, A&J House, Ghod Dod Road, Surat, Gujarat - 395007, India, collects, uses and protects information when merchants use the Saadho Scale platform at logistics.saadhoscale.com, including the Saadho Scale app for Shopify (the "Service").

1. Information we collect

From merchants:

• Account details: name, email address, phone number and password (stored hashed).
• Business and KYC details: business name, GSTIN, PAN, identity documents, pickup addresses and bank account details for COD remittance.
• Payment details for wallet recharges, processed by our payment gateway (Razorpay). We do not store card numbers.

From a connected Shopify store, with the merchant's permission:

• Store information: shop domain, store name and locations.
• Order information needed to ship: order number, line items, weight, order value, payment method (prepaid/COD).
• End-customer shipping details: name, shipping address, phone number and email address.
• Fulfillment information, so we can add tracking numbers to the merchant's orders.

2. How we use information

• To import orders, book shipments with courier partners, generate shipping labels and invoices, and provide tracking.
• To update fulfillment and tracking status on the merchant's Shopify orders.
• To handle NDR (non-delivery), RTO, COD remittance, weight disputes and billing.
• To verify merchant identity (KYC) and comply with Indian tax and legal requirements.
• To send service notifications to merchants and, where the merchant enables it, shipment updates to their customers.

We do not sell personal information and do not use end-customer data for our own marketing.

3. Sharing

• Courier partners receive the shipping details needed to pick up and deliver a shipment.
• Service providers (cloud hosting, payment gateway, SMS/email/WhatsApp providers) process data on our behalf under confidentiality obligations.
• Authorities, where required by law.

4. Retention and deletion

We keep data while the merchant's account or Shopify connection is active. When the app is uninstalled, we stop accessing the store immediately. When Shopify sends a store data erasure request (48 hours after uninstall), we delete or anonymise that store's data, except records we must keep under Indian tax and accounting law (such as invoices and shipment records).

We respond to Shopify customer data requests and customer redaction requests for the merchant's end customers within 30 days.

5. Security

Data is encrypted in transit (HTTPS). Access tokens and credentials are stored securely, and access to personal data is limited to staff who need it to provide the Service.

6. Your rights

Merchants and their customers may request access to, correction of, or deletion of their personal data. End customers of a Shopify store should contact that store; the store can request the data from us.

7. Contact

Grievance and privacy requests: support@saadhoscale.com
Saadho Scale Private Limited, 2nd Floor, A&J House, Ghod Dod Road, Surat, Gujarat - 395007, India.

8. Changes

We may update this policy. Material changes will be notified in the dashboard or by email.