Pricing and Billing
Last updated: 13 November 2026
The Saadho Scale app for Shopify is free to install. There is no subscription, no monthly fee and no charge for using the app itself. You only pay for the shipping and courier services you book, from a prepaid wallet in your Saadho Scale account.
1. What you pay for
- Forward shipping charges for each shipment you book with a courier partner.
- COD handling fees on cash-on-delivery shipments.
- Return-to-origin (RTO) charges when a shipment is returned to you.
- Weight discrepancy adjustments when the courier's measured weight is higher than the declared weight.
Every rate comes from your rate card, which depends on the courier partner, the delivery zone and the shipment's weight. You can see your rate card and compare courier prices before booking each shipment from your dashboard.
2. How billing works
- You add money to your Saadho Scale wallet from the Wallet Recharge page in the dashboard.
- Payments are processed securely by Razorpay. You can pay by UPI, debit or credit card, or net banking.
- When you book a shipment, its shipping charge is deducted from your wallet balance.
- Every recharge, deduction and refund is listed under Wallet Transactions in your dashboard.
- GST invoices are issued monthly.
3. Refunds
- If a shipment is cancelled before pickup, its charge is credited back to your wallet.
- You can raise a dispute on any charge from the dashboard.
- Any unused wallet balance can be refunded on request after pending shipments and dues are settled.
4. How to get started
- Install the Saadho Scale app from the Shopify App Store, or create an account.
- Complete KYC, add a pickup address and recharge your wallet.
- Your Shopify orders sync automatically, and you can start booking shipments.
5. Why billing happens outside Shopify
Saadho Scale charges are for third-party courier and logistics services, not for the app itself. They are therefore collected through your prepaid Saadho Scale wallet instead of your Shopify invoice.
See our Terms of Service for full details. Questions about billing: support@saadhoscale.com